Terms of Service

These Terms of Service ("Terms") govern your access to and use of OrbitB2B (the "Service"). By creating an account or using the Service, you agree to be bound by these Terms. If you are agreeing on behalf of a company, you represent that you have the authority to bind that company.

• You must be at least 18 years old and able to form a binding contract to use the Service
• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activity that occurs under your account and your organization's workspace
• You must provide accurate registration information and keep it up to date
• Workspace owners are responsible for the conduct of every member they invite into their organization

You agree not to use the Service to:

• Send unsolicited bulk email or messages ("spam"), or violate applicable anti-spam laws (e.g., CAN-SPAM, GDPR, CASL)
• Send content that is fraudulent, deceptive, defamatory, or infringes on the rights of others
• Attempt to gain unauthorized access to any part of the Service, other users' data, or our infrastructure
• Reverse engineer, scrape, or resell the Service without our written permission
• Use the Service in a way that violates the terms of any connected third-party integration (Google, WhatsApp, Paddle)
• Upload malicious code or attempt to disrupt the Service's availability

We reserve the right to suspend or terminate accounts that violate this policy.

• OrbitB2B offers a free Starter tier and paid Pro/Enterprise tiers with higher usage limits
• Paid subscriptions are billed in advance on a recurring basis through our payment processor, Paddle
• You can upgrade, downgrade, or cancel your subscription at any time through the billing portal in Settings
• Fees are non-refundable except where required by law
• We may change subscription pricing with advance notice; continued use after a price change constitutes acceptance
• Failure to pay may result in suspension of paid features until payment is resolved

The Service allows you to connect third-party accounts and services, including Google (Gmail and Calendar), WhatsApp, and automated prospecting workflows (via n8n). Your use of these integrations is also subject to that provider's own terms of service. We are not responsible for the availability, accuracy, or conduct of third-party services, and connecting them is entirely optional and revocable at any time from Settings.

You retain ownership of the business data, leads, messages, and files you upload to OrbitB2B. You grant us a limited license to host, process, and display that content solely to provide the Service to you. See our Privacy Policy for details on how data — including data accessed through connected Google accounts — is handled.

OrbitB2B and its original content, features, branding, and functionality are owned by us and protected by applicable intellectual property laws. These Terms do not grant you any right to use our name, logo, or trademarks without prior written consent.

The Service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including — without limitation — implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that AI-generated lead scores, message drafts, or matches will be accurate, complete, or result in any particular business outcome.

To the maximum extent permitted by law, OrbitB2B and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunity, arising from your use of the Service. Our total liability for any claim arising from these Terms or the Service will not exceed the amount you paid us in the 12 months preceding the claim.

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you violate these Terms, fail to pay applicable fees, or if we discontinue the Service, with reasonable notice where practicable. Upon termination, your right to use the Service ends immediately; data deletion is handled per our Privacy Policy.

These Terms are governed by the laws applicable in the jurisdiction in which OrbitB2B is established, without regard to conflict-of-law principles, except where local consumer protection law requires otherwise.

We may update these Terms from time to time. Material changes will be reflected by updating the "Last updated" date above, and where required, we will notify you directly. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

Questions about these Terms? Contact us at legal@orbitb2b.app.